Account Management Specialist (Contract)

Join Binajasa Sumber Sarana, a dynamic and growing company in Jakarta Raya, as an Account Management Specialist (Contract). In this pivotal role, you will serve as the first point of contact for our valued merchants, ensuring their inquiries are handled promptly and professionally. Your mission is to foster strong relationships with our clients, driving their business growth and satisfaction.

As an Account Management Specialist, you will be responsible for managing the entire lifecycle of our merchant accounts, from onboarding to retention. You will work closely with our sales, marketing, and technical teams to ensure seamless integration and optimal performance of our services. Daily, you will handle customer inquiries, resolve issues, and provide exceptional support to ensure our merchants achieve their business objectives.

At Binajasa Sumber Sarana, we offer a collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on our clients' success. If you are a passionate and results-driven individual with a strong customer service background, we invite you to apply and be part of our journey.

📋 Tanggung Jawab Pekerjaan

• Manage the entire lifecycle of merchant accounts, from onboarding to retention.
• Serve as the primary point of contact for merchants, addressing their inquiries and concerns promptly.
• Collaborate with sales, marketing, and technical teams to ensure seamless integration and optimal performance of our services.
• Provide exceptional customer support, resolving issues and ensuring merchant satisfaction.
• Monitor merchant performance and provide insights to drive business growth.
• Stay updated with industry trends and best practices to enhance our service offerings.
• Conduct regular check-ins with merchants to understand their needs and provide tailored solutions.
• Work closely with the sales team to identify upsell and cross-sell opportunities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management or customer service roles.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Proficiency in English and Bahasa Indonesia.

🛠️ Keahlian

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