Customer Service & Logistics Coordinator - Bali, Indonesia

Join Onto Innovation Southeast Asia Pte. Limited as a Customer Service & Logistics Coordinator in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in supporting our Customer Service and Logistics (CS&L) operations across multiple locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Customer Service & Logistics Coordinator, you will be the backbone of our CS&L team, ensuring seamless communication between our customers and our logistics partners. Your daily tasks will involve managing customer inquiries, coordinating logistics operations, and maintaining high standards of service.

At Onto Innovation Southeast Asia Pte. Limited, we are a dynamic and innovative company committed to delivering exceptional service and logistics solutions. With a strong focus on customer satisfaction and operational efficiency, we offer a rewarding work environment where you can grow and develop your skills. If you are passionate about customer service and logistics, and you are looking for a challenging and fulfilling role in Bali, we invite you to apply for this exciting opportunity.

In this role, you will be responsible for handling customer inquiries, managing logistics operations, and ensuring that our customers receive the best possible service. You will work closely with our team to coordinate shipments, track deliveries, and resolve any issues that may arise. With your strong communication skills and attention to detail, you will play a crucial role in maintaining our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries through various channels, including phone, email, and live chat.
• Coordinate with logistics partners to ensure timely and efficient delivery of products.
• Track and update shipment status using our logistics management system (e.g., SAP, JDE, or similar).
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with the sales team to ensure that customer orders are processed accurately and efficiently.
• Monitor inventory levels and coordinate restocking as needed.
• Maintain accurate records of customer interactions and logistics operations.
• Provide regular reports on customer service and logistics performance to management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2-3 years of experience in customer service and logistics coordination.
• Proficient in using logistics management software (e.g., SAP, JDE, or similar).
• Excellent communication skills, both written and verbal.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Previous experience working in a fast-paced, customer-facing environment is a plus.

🛠️ Keahlian

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